Partnering To Build Your
Commercial Buildings Success
You’ve got enough on your plate. You don’t need the added stress of managing a commercial property on top of everything else. That’s where we come in. At Pillar Facilities Management, we’re here to make your life easier by managing your commercial property for you.
We understand that every property is unique, and that’s why we take a personalised approach to facilities management. Our team of experts will work closely with you to tailor our services to meet your specific needs. From coordinating maintenance and repairs to managing budgets and finances, we’ve got you covered.
As experienced commercial property managers, we know the challenges and opportunities that come with managing a property. Our goal is to help you create a thriving community within your commercial property that attracts and retains tenants and visitors alike. We’ll work tirelessly to ensure that your property is well-maintained, compliant with regulations, and running smoothly.
Our passion for delivering exceptional service is what sets us apart. We’re committed to exceeding our clients’ expectations every step of the way. you own an office building, retail centre, or industrial complex, we’ll help you achieve your property management goals. So, if you’re a busy business owner looking for a partner to take the reins on your commercial property, look no further than Pillar Facilities Management.
Contact us today to find out how we can help you manage your property with confidence.
Lane Cove NSW
Compass Business Park
OVERVIEW:
Compass Business Park is a commercial complex located in Lane Cove, comprising of 37 units, a mix of office suites and warehouses. The owner’s corporation engaged Pillar FM as their current building management was frustrating and many issues were noted but not actioned. Strata managing agents recommended Pillar FM to take over building management due to the owners’ dissatisfaction.
CHALLENGES:
One of the significant challenges we faced when taking over the management of Compass Business Park was building trust with the various business owners and the Owners Corporation. We needed to demonstrate that our work was in their best interest and met their standards. This was especially difficult given that each business owner had their requirements and standards. Additionally, we were tasked with addressing a backlog of issues and unfinished projects while still managing day-to-day issues and uncovering new ones that had been overlooked. This required careful planning, prioritisation, and coordination to ensure that all issues were addressed promptly and effectively.
STRATEGY:
Pillar FM took several steps to manage the building effectively. Firstly, we assessed the outstanding large and complex problems and met with the committee to determine their priorities. We set time frames for work to be actioned and communicated these with the committee to ensure their needs were met, and the most critical issues were addressed. Next, we addressed the small outstanding work and finalised it to ensure the smooth functioning of the building.
To have a comprehensive overview of the building’s condition, we analysed the building records and filled in any missing gaps. This helped us be better equipped to identify and address future issues. We reviewed the service and maintenance contracts to ensure that they were still competitive in the current market and that the building’s maintenance and upkeep were cost-effective.
In addition, we assessed compliance documents and liaised with strata compliance to ensure that they were up-to-date, and the building complied with all relevant regulations. We implemented the MyBos building management software for communications and record keeping, which helped us keep track of all communications and work orders, ensuring that nothing was missed, and all stakeholders were informed.
To increase building security and reduce third-party costs, we controlled the access control system, ensuring that only authorised personnel could access the building. Finally, we engaged all owners, tenants, and estate agents to establish communication and rapport, ensuring that everyone was on the same page, and we could work collaboratively to address any issues.
ADVANTAGE:
By establishing clear lines of communication with the Owners Corporation and by addressing outstanding issues and completing projects promptly, Pillar FM built trust and confidence in our ability to manage the building to their standards. We ensured compliance with all relevant regulations and standards while increasing security measures and reducing third-party costs. Through the implementation of MyBos software, we improved our record-keeping and ensured transparency in all our activities.
RESULT:
Compass Business Park is now managed efficiently and effectively, and all outstanding issues have been resolved. The owners have expressed their satisfaction with the level of service provided by Pillar FM and have renewed the management agreement.
